Course Policies
Please read and understand our course policies before enrolling. These outline the commitment, expectations, and support available to you.
Regulatory Status
Our qualifications are awarded by NOCN and regulated by Ofqual. IPC Celebrant Training delivers them as an approved NOCN centre (Centre No. 30003224). All courses are delivered and assessed under the regulatory framework of England and Wales.
Enrolment Requirements
- • You must be aged 18 or over to enrol.
- • Commitment to the 12-month course completion timeframe (unless otherwise agreed in writing).
- • Reliable internet access and a suitable device for online learning.
- • Willingness to engage fully with assessments and feedback.
- • Professional conduct and ethical commitment throughout the course.
- • You must download, read and sign the Training Agreement before payment.
Submission Procedures
- • Assignments and evidence must be submitted by the specified deadlines.
- • All work must be your own original work.
- • Video submissions must meet the required quality standards and feature you delivering the material.
- • Late submissions may impact assessment schedules.
- • Plagiarism, collusion or any form of malpractice is not permitted and may invalidate your registration.
Professional Conduct Standards
- • Maintain professional standards in all communications.
- • Respect the confidentiality and privacy of others.
- • Demonstrate ethical behaviour in all course activities.
- • Engage respectfully with tutors and fellow learners.
Payment & No-Refund Policy
- • You must download, read and sign the Training Agreement before payment.
- • Course fees are payable in full on enrolment. Payment plans may be available — please contact us to discuss.
- • Our courses are digital products delivered with associated online tutoring and assessment services. By signing the Training Agreement and completing payment, you expressly request immediate access and acknowledge that you waive your 14-day cancellation right under the Consumer Contracts Regulations 2013.
- • Once the Agreement is signed, payment is received and access has been granted, all fees are non-refundable.
- • In place of refunds, course-time extensions are available to support your success.
- • This does not affect your statutory rights under the Consumer Rights Act 2015.
Course Duration & Extensions
- • The standard completion period for all courses is 12 months from enrolment, unless otherwise agreed in writing.
- • Extensions may be granted on a case-by-case basis. An administration fee may apply, advised in advance.
Certification
- • On successful completion, your NOCN certificate is included in your fee and issued in digital format.
- • A printed hard-copy certificate is available on request at an additional charge of £60.
Equality, Reasonable Adjustments & Anti-Harassment
- • Zero tolerance for harassment, bullying or discrimination. All learners and staff are treated with equal respect, in line with the Equality Act 2010.
- • We make reasonable adjustments for learners with a disability or particular assessment needs — please tell us at enrolment so arrangements can be made.
- • Reporting mechanisms are available for any concerns.
- • Violations may result in course termination.
Complaints & Appeals
- • Complaints should first be raised with us in writing; we aim to acknowledge within five (5) working days.
- • You have the right to appeal an assessment decision under our Appeals Procedure.
- • If a matter cannot be resolved with us, you may escalate to NOCN as the awarding organisation, and ultimately to Ofqual as regulator.
Data Protection & Privacy
We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Your data is shared with NOCN for registration and certification. For full details, please see our Privacy Policy.
Download Our Complete Policies
Download our full policy document for your reference. Please provide your information below.
Questions About Our Policies?
If you have any questions about our course policies, expectations, or what to expect during your training, please get in touch with our support team. We're here to help.